Refunds & Returns Policy

Last Updated: June 2026

Welcome to World Cup Pass. Please read this Refunds & Returns Policy carefully before purchasing tickets, hospitality packages, travel-related services, or other products through our website.

By placing an order with World Cup Pass, you agree to the terms outlined below.

1. General Policy

Due to the nature of event tickets and time-sensitive services, all purchases made through World Cup Pass are generally considered final once confirmed.

Refunds, exchanges, or cancellations may be available only in specific circumstances outlined in this policy or where required by applicable law.

2. Ticket Purchases

Confirmed Ticket Orders

Once a ticket order has been successfully processed and confirmed, tickets are generally:

• Non-refundable
• Non-returnable
• Non-exchangeable

Customers are responsible for reviewing all order details before completing a purchase.

3. Event Cancellation

If a match or event is officially canceled and not rescheduled, customers may be eligible for:

• A full refund of the ticket purchase price; or
• Any remedy offered by the official event organizer.

Refund eligibility is subject to the policies of the tournament organizer, venue, ticket issuer, or governing body.

4. Event Rescheduling

If an event is postponed or rescheduled:

• Tickets may remain valid for the new date.
• Refund availability will depend on the policies established by the official organizer.
• World Cup Pass will communicate any available options once official guidance is received.

5. Denied Entry or Ejection

Refunds will not be issued if a customer:

• Arrives late
• Fails security screening
• Violates venue policies
• Is denied entry due to invalid identification
• Is removed from the venue for misconduct

6. Customer Errors

Refunds are generally not available for errors made during purchase, including:

• Incorrect ticket selections
• Incorrect dates or matches chosen
• Incorrect personal information provided
• Failure to review order details before payment

Customers should carefully verify all information before completing checkout.

7. Hospitality Packages

Hospitality packages may be subject to separate cancellation terms.

Unless otherwise stated:

More Than 60 Days Before Event

Customers may request cancellation subject to administrative and processing fees.

Within 60 Days of Event

Hospitality package purchases are generally non-refundable.

Specific package terms may override this policy where applicable.

8. Travel and Accommodation Services

Where World Cup Pass offers travel-related services:

• Flights are subject to airline cancellation policies.
• Hotel bookings are subject to hotel cancellation policies.
• Transportation services are subject to provider-specific terms.

Refunds for travel services are governed by the applicable supplier’s policies.

9. Duplicate Orders

If a customer accidentally places a duplicate order, they must contact World Cup Pass immediately.

Duplicate purchases may be reviewed on a case-by-case basis, and any refund decision remains at our sole discretion.

10. Fraud Prevention

World Cup Pass reserves the right to:

• Cancel suspicious transactions
• Refuse service
• Request identity verification
• Delay fulfillment while security checks are conducted

Orders canceled for fraud prevention reasons may be refunded following verification.

11. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback.

Fraudulent or unjustified chargebacks may result in:

• Account suspension
• Order cancellation
• Restrictions on future purchases

12. Refund Processing Times

When a refund is approved:

• Refunds are issued to the original payment method whenever possible.
• Processing times may vary depending on the payment provider.
• Most refunds are completed within 5–15 business days after approval.

Banking institutions may require additional processing time.

13. Non-Transferable Costs

The following fees may be non-refundable:

• Service fees
• Processing fees
• Currency conversion charges
• Payment gateway fees
• Delivery charges

Unless otherwise required by law.

14. Force Majeure

World Cup Pass shall not be responsible for delays, cancellations, or inability to provide services resulting from circumstances beyond reasonable control, including:

• Natural disasters
• Government actions
• Public health emergencies
• Civil unrest
• Transportation disruptions
• Venue closures
• Security concerns

Refund rights in such situations will depend on the policies of the relevant event organizer or service provider.

15. Contact Us

For refund-related inquiries, please contact:

World Cup Pass
Customer Support Team
Email: tickets@worldcuppass.com

Please include:

• Full name
• Order number
• Purchase date
• Description of the issue

Our team will review your request and respond as quickly as possible.

By purchasing through World Cup Pass, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.