Refunds & Returns Policy
Last Updated: June 2026
Welcome to World Cup Pass. Please read this Refunds & Returns Policy carefully before purchasing tickets, hospitality packages, travel-related services, or other products through our website.
By placing an order with World Cup Pass, you agree to the terms outlined below.
1. General Policy
Due to the nature of event tickets and time-sensitive services, all purchases made through World Cup Pass are generally considered final once confirmed.
Refunds, exchanges, or cancellations may be available only in specific circumstances outlined in this policy or where required by applicable law.
2. Ticket Purchases
Confirmed Ticket Orders
Once a ticket order has been successfully processed and confirmed, tickets are generally:
- Non-refundable
- Non-returnable
- Non-exchangeable
Customers are responsible for reviewing all order details before completing a purchase.
3. Event Cancellation
If a match or event is officially canceled and not rescheduled, customers may be eligible for:
- A full refund of the ticket purchase price; or
- Any remedy offered by the official event organizer.
Refund eligibility is subject to the policies of the tournament organizer, venue, ticket issuer, or governing body.
4. Event Rescheduling
If an event is postponed or rescheduled:
- Tickets may remain valid for the new date.
- Refund availability will depend on the policies established by the official organizer.
- World Cup Pass will communicate any available options once official guidance is received.
5. Denied Entry or Ejection
Refunds will not be issued if a customer:
- Arrives late
- Fails security screening
- Violates venue policies
- Is denied entry due to invalid identification
- Is removed from the venue for misconduct
6. Customer Errors
Refunds are generally not available for errors made during purchase, including:
- Incorrect ticket selections
- Incorrect dates or matches chosen
- Incorrect personal information provided
- Failure to review order details before payment
Customers should carefully verify all information before completing checkout.
7. Hospitality Packages
Hospitality packages may be subject to separate cancellation terms.
Unless otherwise stated:
More Than 60 Days Before Event
Customers may request cancellation subject to administrative and processing fees.
Within 60 Days of Event
Hospitality package purchases are generally non-refundable.
Specific package terms may override this policy where applicable.
8. Travel and Accommodation Services
Where World Cup Pass offers travel-related services:
- Flights are subject to airline cancellation policies.
- Hotel bookings are subject to hotel cancellation policies.
- Transportation services are subject to provider-specific terms.
Refunds for travel services are governed by the applicable supplier’s policies.
9. Duplicate Orders
If a customer accidentally places a duplicate order, they must contact World Cup Pass immediately.
Duplicate purchases may be reviewed on a case-by-case basis, and any refund decision remains at our sole discretion.
10. Fraud Prevention
World Cup Pass reserves the right to:
- Cancel suspicious transactions
- Refuse service
- Request identity verification
- Delay fulfillment while security checks are conducted
Orders canceled for fraud prevention reasons may be refunded following verification.
11. Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback.
Fraudulent or unjustified chargebacks may result in:
- Account suspension
- Order cancellation
- Restrictions on future purchases
12. Refund Processing Times
When a refund is approved:
- Refunds are issued to the original payment method whenever possible.
- Processing times may vary depending on the payment provider.
- Most refunds are completed within 5–15 business days after approval.
Banking institutions may require additional processing time.
13. Non-Transferable Costs
The following fees may be non-refundable:
- Service fees
- Processing fees
- Currency conversion charges
- Payment gateway fees
- Delivery charges
Unless otherwise required by law.
14. Force Majeure
World Cup Pass shall not be responsible for delays, cancellations, or inability to provide services resulting from circumstances beyond reasonable control, including:
- Natural disasters
- Government actions
- Public health emergencies
- Civil unrest
- Transportation disruptions
- Venue closures
- Security concerns
Refund rights in such situations will depend on the policies of the relevant event organizer or service provider.
15. Contact Us
For refund-related inquiries, please contact:
World Cup Pass
Customer Support Team
Email: tickets@worldcuppass.com
Please include:
- Full name
- Order number
- Purchase date
- Description of the issue
Our team will review your request and respond as quickly as possible.
By purchasing through World Cup Pass, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.
